Senior Patient Experience Liaison & Insights Analyst

Nebraska Medicine; Omaha, Northern (NE, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement support

Job summary

Nebraska Medicine in Omaha, NE is seeking a Senior Analyst in Patient Relations to serve as a liaison across the organization and patients to deliver the best possible experience. The role requires a Bachelor's in behavioral health sciences or related field, 3+ years of customer service, strong communication, cross-functional collaboration, and willingness to travel between remote locations as needed.

There is First Shift, Monday–Friday, 8:00 am–4:30 pm, with tuition support and Clarkson College

Qualifications

• Minimum of three years of customer service experience required.
• Bachelor's degree in behavioral health sciences or related field required.
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.
• Outstanding verbal and written communication skills required.
• Independent problem-solving ability and willingness to work under pressure and outside normal schedule as needed required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite required.
• Ability to travel between remote work locations within a single shift as needed required.

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Skills

Customer service excellence

Interpersonal skills

Verbal & written communication

Cross-functional collaboration

Problem-solving

Travel between locations

Education

Bachelor's degree in behavioral health sciences or related field

Tools

Microsoft Office Suite

Job description

Nebraska Medicine in Omaha, NE is seeking a Senior Analyst in Patient Relations to serve as a liaison across the organization and patients to deliver the best possible experience. The role requires a Bachelor's in behavioral health sciences or related field, 3+ years of customer service, strong communication, cross-functional collaboration, and willingness to travel between remote locations as needed.

There is First Shift, Monday–Friday, 8:00 am–4:30 pm, with tuition support and Clarkson College