Patient Financial Services Advocate (Remote Potential)

Nebraska Medicine; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Nebraska Medicine is seeking a Customer Service Senior Associate in Patient Financial Services to resolve patient concerns and support accurate billing communications. You will collaborate with patients, guarantors and payers to address care, billing and payment inquiries while upholding our mission and values.

The role requires strong communication, problem solving, and the ability to type 40 WPM with 95% accuracy.

Qualifications

• High school education or equivalent required.
• Minimum of three years of higher education with coursework in a relevant field, or equivalent experience.
• Ability to interact with customers over the telephone and face to face.
• Knowledge of patient billing process and ability to research problems.
• Analytical, organizational, team, project management, and self-directing skills.
• Excellent verbal and written communication and ability to work with diverse customers.
• Knowledge of Microsoft Office, Excel, databases, and payer applications.
• Typing a minimum of 40 words per minute with 95% accuracy.

Responsibilities

• Prompt and accurate customer relations in a fast-paced environment.
• Maintain excellent communications with customers and resolve patient concerns.
• Serve as a patient advocate and collaborate between departments and external agencies.
• Build strong relationships to promote customer loyalty while adhering to mission and values.

Skills

Customer service

Communication

Research

Problem solving

Typing 40 wpm

Microsoft Office

Payer applications

Education

High school diploma or equivalent

3 years of higher education coursework

Associate degree preferred

Tools

Microsoft Office

Microsoft Excel

Databases

Payer applications

Job description

Nebraska Medicine is seeking a Customer Service Senior Associate in Patient Financial Services to resolve patient concerns and support accurate billing communications. You will collaborate with patients, guarantors and payers to address care, billing and payment inquiries while upholding our mission and values.

The role requires strong communication, problem solving, and the ability to type 40 WPM with 95% accuracy.