Customer Service Senior Associate - Patient Financial Services

Nebraska Medicine; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance up to 5,000/year

Clarkson College discount 35%

Career advancement opportunities

Job summary

Nebraska Medicine is seeking a Customer Service Senior Associate to resolve patient concerns and support billing inquiries in a fast-paced environment. Training begins on the First Shift at the ECCP location in the Mutual of Omaha Building, Omaha, Nebraska, with a 6–8 week training period before transitioning to a regular 9:00 am–5:30 pm schedule.

The role emphasizes patient advocacy, collaboration across departments, and maintaining excellent communications with customers while adhering to

Qualifications

• High school education or equivalent; additional college coursework or equivalent experience.
• Able to interact with customers by phone and in person.
• Knowledge of patient billing process.
• Strong research and problem-solving abilities.
• Analytical, organizational, and teamwork skills.
• Excellent verbal and written communication; ability to work with diverse customers.
• Proficient with Microsoft Office, Excel, databases, and payer applications.
• Typing at least 40 words per minute with 95% accuracy.

Responsibilities

• Maintain prompt and accurate customer relations in a fast-paced environment, resolving patient concerns.

Skills

Customer service

Billing knowledge

Problem solving

Communication skills

MS Office

Typing speed

Payer applications

Research skills

Education

High school education or equivalent

Higher education coursework in business/healthcare

Associate's degree in business administration or related field

Tools

Microsoft Office

Microsoft Excel

Databases

Payer applications

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Customer Service Senior Associate You'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment. Work Schedule Details: Monday-Friday Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm ECCP location in the Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska. Potential to work from home after 6 months of training is completed. Ability to type a minimum of 40 words per minute with 95% accuracy required. Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine!

Duties

• Customer Service Senior Associate Responsible for prompt and accurate customer relations in a fast-paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Required Qualifications

• Customer Service Senior Associate High school education or equivalent required. Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
• Ability to interact with customers over the telephone and face to face required.
• Knowledge of patient billing process required.
• Ability to research and problem solve required.
• Analytical, organizational, team, project management, and self-directing skills required.
• Excellent verbal and written communication skills and ability to work with diverse customer base required.
• Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
• Ability to type a minimum of 40 words per minute with 95% accuracy required.

Preferred Qualifications

• Customer Service Senior Associate Associate's degree in business administration or related field preferred.
• Knowledge of collection laws, liens, and bankruptcies preferred.
• Membership in hospital or professional revenue cycle organization preferred.
• Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
• Highly developed knowledge of hospital and/or professional revenue cycle processes required.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state\'s largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.

Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria. Subscribe to our Talent Community e-newsletter to stay connected with our team and get updates about career opportunities with Nebraska Medicine.