Patient Billing & Accounts Specialist

Nebraska Methodist Health System; Omaha (NE); On-site; USD 21,000 - 30,000; Full time

Job summary

Nebraska Methodist Health System in Omaha is seeking a Customer Support Representative to serve as the primary contact for our patients and customers, handling inquiries by phone and email and guiding them through billing steps.

You will escalate issues, document transactions, and work with multiple departments to ensure accurate accounts, eligibility, and payment options, while upholding HIPAA and delivering compassionate service.

Qualifications

• High School Diploma or GED required.
• 1–2 years in customer service, preferably healthcare call center.
• Strong communication and analytical skills.
• HIPAA compliance required.

Responsibilities

• Responds promptly to customer inquiries and concerns via phone, emails, or mail.
• Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
• Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
• Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.
• Updates demographic and insurance information, and documents all activities in the patient accounting system.
• Strong communication and collaboration with patient and vendors.
• Provides leadership with process improvement recommendations
• Documents all activity with patient accounts concisely, including future steps needed for resolution.
• Engages in continuous professional development.
• Assist patients with navigating in the patient portal.

Skills

Customer service

Communication

HIPAA compliance

Multitasking

Teamwork

Attention to detail

Financial counseling

Education

High School Diploma or GED

Job description

Nebraska Methodist Health System in Omaha is seeking a Customer Support Representative to serve as the primary contact for our patients and customers, handling inquiries by phone and email and guiding them through billing steps.

You will escalate issues, document transactions, and work with multiple departments to ensure accurate accounts, eligibility, and payment options, while upholding HIPAA and delivering compassionate service.