Senior Patient Scheduling Specialist

The University of Kansas Health System; North Kansas City (MO); On-site; USD 22,000 - 32,000; Full time

Job summary

The University of Kansas Health System is seeking an experienced Patient Scheduling Representative to coordinate and schedule appointments across multiple departments, including imaging, labs, clinics, and treatment services. This role may work in a call center or outpatient clinics and may mentor junior staff as needed.

Ideal candidates will have strong EPIC EMR scheduling knowledge, excellent communication, and the ability to manage high-volume scheduling with accuracy and empathy.

Qualifications

• High School Graduate or GED.
• 1 or more years of progressively responsible and directly related work experience in a healthcare setting OR
• some combination of direct customer service in a health care or contact center including 6 months of experience in a UKHS patient scheduling position.
• Proven knowledge of EPIC EMR scheduling or other scheduling systems.

Responsibilities

• Respond to a high volume of incoming calls and accurately schedule/reschedule/cancel patient visits (clinic, telehealth, procedures).
• Register patients pre-visit and at arrival; update demographics, verify insurance, handle referrals, and educate on needed medical records.
• Complete daily reminder calls and assist with logs and data organization.
• Prepare patient charts, update schedules, and coordinate with physicians and departments for procedure timing.
• Schedule across multiple services (lab, imaging, surgeries) and verify with orders for accuracy.
• Manage appointment requests from work queues, prioritize per specialty standards, and communicate changes to staff.
• Assist with onboarding and training of new scheduling staff.

Skills

Customer service

Education

High School diploma or GED

Associate/Bachelor's degree coursework

Records keeping experience

Tools

EPIC EMR

Job description

The University of Kansas Health System is seeking an experienced Patient Scheduling Representative to coordinate and schedule appointments across multiple departments, including imaging, labs, clinics, and treatment services. This role may work in a call center or outpatient clinics and may mentor junior staff as needed.

Ideal candidates will have strong EPIC EMR scheduling knowledge, excellent communication, and the ability to manage high-volume scheduling with accuracy and empathy.