Senior Patient Registration Lead — Scheduling & Front Office

Children's Hospital of The King's Daughters; Chesapeake (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

The Lead Patient Registration Technician at Children's Hospital of The King's Daughters oversees day-to-day front office operations, ensuring accurate data collection, scheduling, insurance verification, and up-to-date patient accounts for families.

You will render excellent customer service, coordinate with clinical staff, maintain medical records and accounts receivable, perform charge entry, and provide clerical support while reporting to the Manager/Supervisor.

Qualifications

• High school diploma or equivalent.
• 3-5 years related work experience.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology.

Responsibilities

• Greet and assist patients and visitors upon arrival or via telecommunication.
• Provide exceptional customer service to parents, patients, visitors and colleagues.
• Coordinate as patient liaison for healthcare services.
• Maintain medical records, filing systems, account balances and reconciliation of days accounts receivable.
• Perform charge entry and charge batching processes.
• Provide clerical and secretarial support.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Insurance verification

Billing inquiries

Medical terminology

ICD-9/CPT coding knowledge

Education

High school diploma or equivalent

Tools

Computer data entry systems

Job description

The Lead Patient Registration Technician at Children's Hospital of The King's Daughters oversees day-to-day front office operations, ensuring accurate data collection, scheduling, insurance verification, and up-to-date patient accounts for families.

You will render excellent customer service, coordinate with clinical staff, maintain medical records and accounts receivable, perform charge entry, and provide clerical support while reporting to the Manager/Supervisor.