Patient Access & Registration Specialist

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical and liaison duties. You will manage data collection, registration, insurance verification, co-pay collection, and billing inquiries to help keep the revenue cycle moving.

This role requires excellent communication, basic computer skills, and the ability to travel between locations as needed. Prior healthcare customer service experience is preferred but not required.

Qualifications

• High school diploma or equivalent required.
• 2-3 years related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills necessary to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Skills

Customer service experience

Interpersonal communication

Data entry skills

Education

High school diploma or equivalent

Job description

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical and liaison duties. You will manage data collection, registration, insurance verification, co-pay collection, and billing inquiries to help keep the revenue cycle moving.

This role requires excellent communication, basic computer skills, and the ability to travel between locations as needed. Prior healthcare customer service experience is preferred but not required.