Patient Access & Registration Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children's Hospital of The King's Daughters is seeking a Patient Registration Technician to greet patients and visitors, collect accurate data, schedule appointments, verify insurance and assist with billing inquiries using our computerized systems.

The role emphasizes strong communication, data entry accuracy, and collaboration with the care team. Reporting to a Manager/Supervisor, it supports efficient patient access in a busy hospital setting.

Qualifications

• High school diploma or equivalent.
• 2–3 years related work experience preferred.
• Ability to relate well with the public.
• Effective written and spoken communication.
• Ability to sort and file materials alphabetically or numerically.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification (preferred).

Responsibilities

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Medical terminology

Education

High school diploma

Job description

The Children's Hospital of The King's Daughters is seeking a Patient Registration Technician to greet patients and visitors, collect accurate data, schedule appointments, verify insurance and assist with billing inquiries using our computerized systems.

The role emphasizes strong communication, data entry accuracy, and collaboration with the care team. Reporting to a Manager/Supervisor, it supports efficient patient access in a busy hospital setting.