Patient Access & Registration Specialist

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 34,000 - 43,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Patient Access Technician to provide clerical and secretarial support for the patient care team and act as a liaison for medical support services. Responsibilities include accurate data collection, documentation, and data retrieval using computerized systems.

The role involves greeting patients, handling insurance verification, patient registration, co-payment collection, and coordinating across departments.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Keyboarding

Education

High school diploma or equivalent

Job description

Children's Hospital of The King's Daughters in Norfolk, VA is seeking a Patient Access Technician to provide clerical and secretarial support for the patient care team and act as a liaison for medical support services. Responsibilities include accurate data collection, documentation, and data retrieval using computerized systems.

The role involves greeting patients, handling insurance verification, patient registration, co-payment collection, and coordinating across departments.