Senior Patient Experience Advocate

Harris Health; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris Health seeks a Senior Patient Liaison to advocate for patients and families, tracking and analyzing complaints, and working with departments to improve service quality and patient satisfaction. The role requires strong communication, analytical abilities, and a focus on compassionate care.

The position emphasizes collaboration across the Harris Health system, with flexibility for weekend and holiday coverage as needed.

Qualifications

• Education/Work Experience: various combinations of degree and customer service experience.
• Language Skills: Spanish preferred.
• Communication Skills: verbal, writing, public speaking.
• Proficiencies: Personal Computer.
• Knowledge/Skills/Abilities: Analytical, Mathematics.
• Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel.

Responsibilities

• Advocate for patients and families with concerns regarding medical care and services.
• Track, trend, and analyze patient/visitor complaints.
• Investigate all aspects of patient encounters to facilitate resolution and satisfaction.

Skills

Spanish language

Communication skills

Verbal communication

Writing / Reports

Analytical

Mathematics

Education

Bachelor's in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field

Associates in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field

High School Diploma/GED

Tools

Personal Computer

Job description

Harris Health seeks a Senior Patient Liaison to advocate for patients and families, tracking and analyzing complaints, and working with departments to improve service quality and patient satisfaction. The role requires strong communication, analytical abilities, and a focus on compassionate care.

The position emphasizes collaboration across the Harris Health system, with flexibility for weekend and holiday coverage as needed.