Senior Patient Liaison - Part Time

Harris Health System, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris Health System seeks a Senior Patient Liaison to advocate for patients and families, track and analyze complaints, and coordinate with departments to improve service quality.

The role requires a bachelor’s degree in Nursing or related field with two years of Customer Service experience; Spanish language skills are preferred. Strong communication and PC skills are essential; occasional weekends/holidays/overtime may be required.

Qualifications

• Bachelor's degree in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field; plus two years of Customer Service experience.
• Spanish language skills preferred.
• Strong communication skills including verbal and written; ability to handle public contact.

Responsibilities

• Track, trend, and analyze patient/visitor complaints and work with departments to develop improvement plans.
• Document concerns and investigate all aspects of patient encounters to facilitate resolution and maximize patient/family satisfaction.

Tools

Personal Computer

Job description

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.

Minimum Qualifications

• Education/Work Experience: Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.
• (OR) Associates in in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.
• (OR) High School Diploma/GED (and) Six (6) years Customer Service experience.
• Language Skills: Spanish Preferred
• Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports
• Proficiencies: Personal Computer

Job Attributes

• Knowledge/Skills/Abilities: Analytical, Mathematics
• Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel