Senior Patient Liaison - Part Time

Harris Health; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Harris Health seeks a Senior Patient Liaison to advocate for patients and families, tracking and analyzing complaints, and working with departments to improve service quality and patient satisfaction. The role requires strong communication, analytical abilities, and a focus on compassionate care.

The position emphasizes collaboration across the Harris Health system, with flexibility for weekend and holiday coverage as needed.

Qualifications

• Education/Work Experience: various combinations of degree and customer service experience.
• Language Skills: Spanish preferred.
• Communication Skills: verbal, writing, public speaking.
• Proficiencies: Personal Computer.
• Knowledge/Skills/Abilities: Analytical, Mathematics.
• Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel.

Responsibilities

• Advocate for patients and families with concerns regarding medical care and services.
• Track, trend, and analyze patient/visitor complaints.
• Investigate all aspects of patient encounters to facilitate resolution and satisfaction.

Skills

Spanish language

Communication skills

Verbal communication

Writing / Reports

Analytical

Mathematics

Education

Bachelor's in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field

Associates in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field

High School Diploma/GED

Tools

Personal Computer

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Harris Health System. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.

Minimum Qualifications

Education/Work Experience:

• Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.
• (OR) Associates in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.
• (OR) High School Diploma/GED (and) Six (6) years Customer Service experience.
• Language Skills: Spanish Preferred.
• Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports.
• Proficiencies: Personal Computer.
• Job Attributes.
• Knowledge/Skills/Abilities: Analytical, Mathematics
• Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel