Senior Patient Advocate & Liaison

Houston Methodist; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Houston Methodist is looking for a Senior Patient Liaison in Houston, Texas, to advocate for patients and resolve their concerns. You will serve as a liaison among hospital personnel and families while ensuring effective communication and problem resolution. Ideal candidates will have five years of experience and a Bachelor's degree in a relevant field.

This role requires critical thinking, effective communication, and the ability to work with diverse patient groups. Benefits include a professional work attire requirement and an on-call expectation during emergencies.

Qualifications

• Five years performing patient liaison duties.
• Demonstrates skills to safely perform assigned job.
• BLS - Basic Life Support or Instructor (AHA) required.

Responsibilities

• Act as a patient advocate, resolving problems and communicating procedures.
• Meet all new patients and interact with families, providing support.
• Analyze Patient Satisfaction Surveys to identify focus areas.

Skills

Effective communication with patients

Independent problem resolution

Critical thinking and problem-solving

Computer competency – Microsoft Office Suite

Education

Bachelor's degree

Business, healthcare administration or related field preferred

Tools

Health care information systems

Job description

Houston Methodist is looking for a Senior Patient Liaison in Houston, Texas, to advocate for patients and resolve their concerns. You will serve as a liaison among hospital personnel and families while ensuring effective communication and problem resolution. Ideal candidates will have five years of experience and a Bachelor's degree in a relevant field.

This role requires critical thinking, effective communication, and the ability to work with diverse patient groups. Benefits include a professional work attire requirement and an on-call expectation during emergencies.