Senior Patient Experience Advocate

Harris Health System, Inc.; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Harris Health System seeks a Senior Patient Liaison to advocate for patients and families, track and analyze complaints, and coordinate with departments to improve service quality.

The role requires a bachelor’s degree in Nursing or related field with two years of Customer Service experience; Spanish language skills are preferred. Strong communication and PC skills are essential; occasional weekends/holidays/overtime may be required.

Qualifications

• Bachelor's degree in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field; plus two years of Customer Service experience.
• Spanish language skills preferred.
• Strong communication skills including verbal and written; ability to handle public contact.

Responsibilities

• Track, trend, and analyze patient/visitor complaints and work with departments to develop improvement plans.
• Document concerns and investigate all aspects of patient encounters to facilitate resolution and maximize patient/family satisfaction.

Tools

Personal Computer

Job description

Harris Health System seeks a Senior Patient Liaison to advocate for patients and families, track and analyze complaints, and coordinate with departments to improve service quality.

The role requires a bachelor’s degree in Nursing or related field with two years of Customer Service experience; Spanish language skills are preferred. Strong communication and PC skills are essential; occasional weekends/holidays/overtime may be required.