Senior Patient Relations Specialist: Experience Lead

Johns Hopkins Hospital; Tacoma (WA); On-site; USD 37,000 - 59,000; Full time

Job summary

The Johns Hopkins Hospital in Baltimore, MD seeks a Senior Patient Relations Specialist to manage and respond to high-profile patient complaints and grievances, ensuring timely documentation and patient satisfaction.

As an internal expert, you will train staff, audit case files for quality, and coordinate with Risk Management, Joint Commission, and regulatory bodies to uphold CMS guidelines and equity in care.

Qualifications

• Bachelor’s degree in health care management or related field required.
• Minimum 5 years of health care or patient relations experience.
• Experience investigating and resolving complaints with strong interviewing skills.

Responsibilities

• Manage, investigate, and respond to high-profile patient complaints and grievances.
• Maintain documentation and report interactions for timely resolution.
• Provide staff training and conduct audits to ensure quality and consistency.
• Collaborate with Risk Management and regulatory bodies on compliance matters.

Skills

Customer service

Conflict management

Investigation

Communication

Education

Bachelor’s degree in health care management

Master’s degree preferred

Job description

The Johns Hopkins Hospital in Baltimore, MD seeks a Senior Patient Relations Specialist to manage and respond to high-profile patient complaints and grievances, ensuring timely documentation and patient satisfaction.

As an internal expert, you will train staff, audit case files for quality, and coordinate with Risk Management, Joint Commission, and regulatory bodies to uphold CMS guidelines and equity in care.