Senior Patient Experience Advocate

Stamford Health; Stamford (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Stamford Health is looking for a Sr. Patient Relations Partner responsible for resolving patient complaints and providing advocacy and support to patients and families. The role involves acting as a liaison among patients, families, and healthcare providers to enhance the patient experience.

Key tasks include conducting data analysis, producing reports, and educating staff about patient-centered care. The position requires a Bachelor's degree and a minimum of five years in a healthcare setting.

Qualifications

• Five years experience in patient relations, advocacy, or experience in healthcare.
• Ability to work with diverse individuals in various organizational levels.
• Knowledge of trends related to patient experience.

Responsibilities

• Liaison between patients/families and Stamford Health care teams.
• Review and respond to complaints and grievances regarding Patient Rights.
• Proactively mitigate complaints and recommend practice modifications.
• Conduct data analysis and produce reports on patient experiences.

Skills

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Customer service

Multi-tasking

Data analysis

Patient advocacy

Education

Bachelor's Degree in Health Care, Business Management, Behavioral Science or related field

Master's Degree or Certified Patient Experience Professional (CPXP)

Tools

Microsoft Office

Press Ganey

RL solutions

Job description

Stamford Health is looking for a Sr. Patient Relations Partner responsible for resolving patient complaints and providing advocacy and support to patients and families. The role involves acting as a liaison among patients, families, and healthcare providers to enhance the patient experience.

Key tasks include conducting data analysis, producing reports, and educating staff about patient-centered care. The position requires a Bachelor's degree and a minimum of five years in a healthcare setting.