Patient Experience Advocate II

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Educational Assistance Program

Job summary

Advocate Health is hiring for a Patient Relations role focusing on resolving patient and family concerns, ensuring confidentiality, and maintaining quality of care across departments. The position emphasizes compassionate interaction and timely documentation.

Qualifications include a bachelor's degree in a related field and 3+ years hospital patient relations experience, with knowledge of medical terminology and care pathways preferred.

Qualifications

• Bachelor's Degree is required.
• 3+ years of experience in hospital patient relations or comparable experience may be considered.
• Knowledge of medical terminology and Medical Center service lines/chain of command preferred.

Responsibilities

• Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution.
• Documents concerns for later analysis in order to maintain and improve the quality of care in the institution.
• Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision.
• Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center.
• Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner.
• Promotes a caring and compassionate environment.
• Assists in the compilation of monthly Patient Relations reports.
• Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care.
• Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient's families.
• Performs other duties as assigned i.e., covering the front desk, occasional rounding on units, etc.

Education

Bachelor's Degree in sociology, psychology, communications, or other human relations discipline

Job description

Advocate Health is hiring for a Patient Relations role focusing on resolving patient and family concerns, ensuring confidentiality, and maintaining quality of care across departments. The position emphasizes compassionate interaction and timely documentation.

Qualifications include a bachelor's degree in a related field and 3+ years hospital patient relations experience, with knowledge of medical terminology and care pathways preferred.