Senior Patient Concierge & Scheduling Coordinator

Napacenter; Waltham (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Napacenter is seeking a Senior Patient Coordinator to join the front desk team. This role supports quality care delivery through administrative tasks, patient interactions, and efficient scheduling.

The candidate must be compassionate, discreet, highly organized, and able to manage multiple tasks with minimal supervision. The position reports to the Front Desk Manager/AGM/GM and involves coordinating daily therapy schedules, handling patient accounts, and communicating with families and medical

Qualifications

• Bachelor’s degree with 3+ years of admin/office support in healthcare and 7+ years of customer service.
• Proficient in Microsoft Office Suite and able to learn new software quickly.
• Strong organizational and multitasking skills with ability to set priorities.
• Experience with patient records systems (Raintree) preferred.

Responsibilities

• Coordinate with clients to create and maintain the daily therapy schedule.
• Correspond with patients, parents, funding sources, and medical staff.
• Handle all incoming calls and requests.
• Process new patient intakes.
• Assist with patient accounts, including payments and ledgers.
• Maintain communication with families regarding schedules and program guidelines.
• Analyze monthly financial reporting and maintain high customer service levels.

Skills

Administrative support

Microsoft Office

Organizational skills

Multitasking

Customer service

Education

Bachelor’s degree

Tools

Raintree

Job description

Napacenter is seeking a Senior Patient Coordinator to join the front desk team. This role supports quality care delivery through administrative tasks, patient interactions, and efficient scheduling.

The candidate must be compassionate, discreet, highly organized, and able to manage multiple tasks with minimal supervision. The position reports to the Front Desk Manager/AGM/GM and involves coordinating daily therapy schedules, handling patient accounts, and communicating with families and medical