Senior Patient Coordinator

Napacenter; Waltham (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Napacenter is seeking a Senior Patient Coordinator to join the front desk team. This role supports quality care delivery through administrative tasks, patient interactions, and efficient scheduling.

The candidate must be compassionate, discreet, highly organized, and able to manage multiple tasks with minimal supervision. The position reports to the Front Desk Manager/AGM/GM and involves coordinating daily therapy schedules, handling patient accounts, and communicating with families and medical

Qualifications

• Bachelor’s degree with 3+ years of admin/office support in healthcare and 7+ years of customer service.
• Proficient in Microsoft Office Suite and able to learn new software quickly.
• Strong organizational and multitasking skills with ability to set priorities.
• Experience with patient records systems (Raintree) preferred.

Responsibilities

• Coordinate with clients to create and maintain the daily therapy schedule.
• Correspond with patients, parents, funding sources, and medical staff.
• Handle all incoming calls and requests.
• Process new patient intakes.
• Assist with patient accounts, including payments and ledgers.
• Maintain communication with families regarding schedules and program guidelines.
• Analyze monthly financial reporting and maintain high customer service levels.

Skills

Administrative support

Microsoft Office

Organizational skills

Multitasking

Customer service

Education

Bachelor’s degree

Tools

Raintree

Job description

Position Overview

The Senior Patient Coordinator functions as a member of the front desk team. The position performs administrative tasks and procedures to support the delivery of quality care to our clients. The Senior Patient Coordinator is responsible for assisting patients compassionately and professionally and ensuring efficient utilization of the schedule. The position administers and coordinates all processes and procedures related to our treatment. The Senior Patient Coordinator is expected to be a compassionate, caring, discreet professional with a high level of empathy and strong organizational skills. The Senior Patient Coordinator reports to the Front Desk Manager, AGM, and/or GM.

Requirements

• Bachelor’s degree with 3+ years of administrative and/or office support, ideally in a healthcare setting, and 7+ years of customer service experience required
• Computer competence across the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems
• Strong organizational skills
• Ability to multitask, shift focus across tasks as needed, and manage priorities
• Working knowledge of patient records system (Raintree) preferred
• Strong problem-solving skills
• Confident and personable with the ability to get along with a wide range of personalities
• Excellent customer service
• Must love interacting with children
• Ability to work with little to no supervision

Responsibilities

• Coordinate with all clients to create and maintain the daily therapy schedule.
• Correspond with patients, parents, funding sources, and medical staff.
• Handle all incoming calls and requests.
• Process new patient intakes.
• Assist with patient accounts, including processing payments, reviewing patient ledgers, and answering client questions regarding private insurance and other funding sources.
• Assist with the maintenance and operation of the intensive program, including communication with families regarding schedules, paperwork, and all NAPA guidelines.
• Analyze monthly financial reporting.
• Maintain a high level of customer service.
• Order supplies related to the function of the office, including office and janitorial supplies.
• Independently train new office staff.
• Implement new tools and processes, as needed, to improve administrative efficiency.

Physical Demands

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate a computer and other office equipment is required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.