Senior Patient Coordinator & Front Desk Leader

Napa Center Inc.; Waltham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Napa Centre is seeking a Senior Patient Coordinator to join the front desk team in our Massachusetts facility. This role supports quality patient care through administrative tasks, compassionate patient interactions, and efficient scheduling coordination.

You will report to the Front Desk Manager/AGM/GM and contribute to maintaining smooth operations, accurate patient data, and effective communication with families and staff.

Qualifications

• Bachelor’s degree with 3+ years of administrative/office support experience and 7+ years of customer service experience.
• Proficiency in Microsoft Office and ability to learn new software quickly.
• Strong organizational and multitasking abilities.
• Comfort working with families and pediatric clients.

Responsibilities

• Coordinate daily therapy schedule with clients and families.
• Correspond with patients, parents, funding sources, and medical staff.
• Handle all incoming calls and requests.
• Process new patient intakes and manage patient accounts.
• Assist with the maintenance and operation of the program and family communications.
• Analyze monthly financial reporting and maintain high customer service.
• Order supplies and train new office staff as needed.
• Implement new tools and processes to improve administrative efficiency.

Skills

Organizational skills

Multitasking

Communication

Empathy

Interpersonal skills

Independent work

Customer service

Problem-solving

Education

Bachelor’s degree

Job description

The Napa Centre is seeking a Senior Patient Coordinator to join the front desk team in our Massachusetts facility. This role supports quality patient care through administrative tasks, compassionate patient interactions, and efficient scheduling coordination.

You will report to the Front Desk Manager/AGM/GM and contribute to maintaining smooth operations, accurate patient data, and effective communication with families and staff.