Patient Coordinator

Granville-Health-System; Oxford (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Granville-Health-System is seeking a Patient Coordinator to oversee front desk operations and ensure smooth patient access and scheduling. The role serves as the primary contact for patients, handling registrations, communications, and non-clinical guidance in line with office guidelines.

The ideal candidate will have at least two years of office experience, strong organizational skills, and proficiency with word processing and Excel.

Qualifications

• Minimum 2 years of office experience.
• Medical office experience preferred.
• Strong written and organizational skills with attention to detail.
• Ability to multi-task and work well under pressure.

Responsibilities

• Manage front desk operations and patient access.
• Schedule, register, and verify patient information per protocols.
• Answer calls, coordinate appointments, and relay non-clinical information.
• Prepare and distribute daily schedules; greet patients professionally.
• Review forms for completeness and assist patients with documentation.
• Support registration processes and ensure documentation for clinical team.
• Use practice management system to verify patient status and maintain records.

Skills

Written communication

Organizational skills

Multi-tasking

Problem solving

Customer service

Office software

Education

High School Diploma or equivalent

Tools

Word processing

Excel

Job description

Full Time , 1st , Monday through Thursday 7:30am-4:45pm and Friday 7:30am-12:30pm

Position Summary

The Patient Coordinator is responsible for maintainingfront desk operations and facilitating patient access in alignment with established practice standards. This role serves as the primary point of contact for patients and ensures accurate scheduling, registration, and communication to support efficient clinic flow and a positive patient experience.

Schedules patients in accordance with office protocols while obtaining and verifying key demographic and visit-related information, including patient name, address, referring provider, reason for visit, and authorization details. Maintains and updates patient records to ensure accuracy and completeness.

Answers incoming calls promptly and professionally, addressing patient needs, coordinating appointments, and providing clear, non-clinical information within practice guidelines. Conducts appointment reminder calls in advance of scheduled visits and manages returned mail by updating patient records as needed.

Prepares and distributes daily schedules to support operational readiness. Greets patients and visitors in a professional and welcoming manner, assesses their needs, and directs them appropriately. Provides routine, non-medical instructions to patients in preparation for their visit.

Supports the registration process by reviewing all patient forms for completeness and accuracy, assisting patients who require help completing documentation, and ensuring all required information is obtained prior to the visit. Prepares encounter forms and ensures appropriate documentation is available for the clinical team.

Utilizes the practice management system to verify patient status (new vs. established) and supports accurate patient identification and record management.

QUALIFICATIONS:

• Candidates must have a minimum of 2 years office experience.
• Medical Office experience preferred.
• Must possess strong written and organizational skills with attention to detail.
• Must be able to multi-task and work well under pressure.
• Must possess problem solving skills as well as using good communication.
• Computer skills with experience in word processing, and excel required.
• Oversees daily flow of office and maintains facility compliance in regards to OSHA, HIPAA, and JCAHO.