Compassionate Patient Concierge & Scheduler

Evolve Psychiatry; Massapequa (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Evolve Psychiatry in Massapequa, NY seeks a Patient Care Coordinator to be the welcoming face of the practice, manage front desk operations, greet patients, verify insurance, collect copays, and coordinate appointments.

This role requires strong organization, excellent communication, HIPAA compliance, and the ability to handle multiple tasks in a busy medical office; you will collaborate with providers and admin staff to ensure smooth daily operations.

Qualifications

• 12 years experience in a medical reception, patient care coordinator, or healthcare administrative role.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow-up appointments, and provider transfers.
• Coordinate provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments in accordance with office procedures.
• Assist patients with completing intake paperwork and required documentation.
• Monitor provider schedules for cancellations and assist with filling open appointment slots.
• Send appointment reminders and communicate scheduling updates.
• Assist patients with accessing telehealth appointments when necessary.
• Maintain accurate patient information within the EMR.
• Route clinical questions, refill requests, and patient concerns to the appropriate clinical staff.
• Communicate effectively with providers, therapists, billing, and administrative departments.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Ensure HIPAA compliance and maintain strict patient confidentiality.
• Provide exceptional customer service to every patient interaction.
• Perform additional administrative duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Team communication

Tools

eClinicalWorks

Job description

Evolve Psychiatry in Massapequa, NY seeks a Patient Care Coordinator to be the welcoming face of the practice, manage front desk operations, greet patients, verify insurance, collect copays, and coordinate appointments.

This role requires strong organization, excellent communication, HIPAA compliance, and the ability to handle multiple tasks in a busy medical office; you will collaborate with providers and admin staff to ensure smooth daily operations.