Senior Patient Care Navigator — Hybrid/Remote Access

Sacbar; Worcester, Northern (MA, KY); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Job summary

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Worcester, MA to support the registration of new and existing patients for primary and specialty care. You will verify demographics and insurance, explain benefits, and coordinate with care teams to ensure accurate records and smooth access to services.

This position is full-time with in-person training for 3 months, offers remote work thereafter within commutable distance, handles high call volumes, uses EPIC for scheduling, and

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service/call center experience.
• 1+ years of healthcare registration experience.
• 6+ months of insurance registration experience.

Responsibilities

• Verify patient demographics and insurance to ensure accuracy.
• Assist with New Patient Registration and EPIC scheduling.
• Handle high-volume calls and patient inquiries with scripts.
• Support online patient portal and ReadyMed initiatives.

Skills

Customer service

Healthcare registration

Insurance knowledge

Communication skills

Education

High School Diploma/GED

Tools

EPIC

Job description

UnitedHealth Group is seeking a Senior Patient Care Coordinator in Worcester, MA to support the registration of new and existing patients for primary and specialty care. You will verify demographics and insurance, explain benefits, and coordinate with care teams to ensure accurate records and smooth access to services.

This position is full-time with in-person training for 3 months, offers remote work thereafter within commutable distance, handles high call volumes, uses EPIC for scheduling, and