Remote Senior Patient Care Coordinator

Optum; Worcester (MA); Hybrid; USD 42,000 - 75,000; Full time

Job summary

Optum is seeking a Senior Patient Care Coordinator in Worcester, MA. The role involves registering patients for primary and specialty care, verifying insurance, and guiding patients through benefits and portal tools. Remote work is allowed after in-person training, with a hybrid schedule overall.

The ideal candidate has strong customer service, healthcare registration experience, and EPIC knowledge. Long-term growth opportunities and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED is required.
• 1+ years of customer service experience.
• 1+ years of healthcare registration experience.
• 6+ months of insurance registration experience.

Responsibilities

• Register new and existing patients for primary and specialty care.
• Verify insurance and validate patient demographics and information.
• Use EPIC scheduling for appointments and record-keeping.
• Provide excellent customer service and respond to patient inquiries.
• Assist patients with understanding benefits and ReadyMed/portal options.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

Optum is seeking a Senior Patient Care Coordinator in Worcester, MA. The role involves registering patients for primary and specialty care, verifying insurance, and guiding patients through benefits and portal tools. Remote work is allowed after in-person training, with a hybrid schedule overall.

The ideal candidate has strong customer service, healthcare registration experience, and EPIC knowledge. Long-term growth opportunities and comprehensive benefits are offered.