Senior Patient Care Navigator

Providence; Anchorage (AK); On-site; USD 35,000 - 53,000; Full time

Job summary

Providence Alaska Medical Center in Anchorage is seeking a Senior Patient Care Coordinator to manage referrals, verify prior authorizations, and coordinate care across surgical and non-surgical settings. You will be the first point of contact for physicians, staff, and patients, ensuring timely and accurate information flow.

This role requires 4 years in healthcare, strong customer service, and EMR proficiency.

Qualifications

• 4 years of experience in medical/healthcare setting.
• 2 years of experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Coordinate referral policies and procedures.
• Confirm need for prior authorization for services.
• Serve as first line of communication with physicians and staff.
• Review referrals for all pertinent elements and forward requests to insurance plans through multiple channels.

Skills

Healthcare experience

Customer service

EMR experience

Tools

EMR systems

Job description

Providence Alaska Medical Center in Anchorage is seeking a Senior Patient Care Coordinator to manage referrals, verify prior authorizations, and coordinate care across surgical and non-surgical settings. You will be the first point of contact for physicians, staff, and patients, ensuring timely and accurate information flow.

This role requires 4 years in healthcare, strong customer service, and EMR proficiency.