Senior Patient Access Specialist – Registration & Insurance

CommonSpirit Health; Roseburg (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

CHI Mercy Health in Oregon is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration. You will handle insurance verification, benefits review, and patient financial responsibility communication for varied payers, supporting high-volume periods with flexibility and teamwork.

The role requires solid patient access experience and accountability to our mission and core values,

Qualifications

• High School Diploma or GED is required.
• 1 year of experience in patient access, healthcare registration or a related healthcare administrative role is required.
• Experience with insurance verification, benefits review, and/or registration workflows is required.

Responsibilities

• Perform patient registration and admitting across hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Skills

Patient access

Insurance knowledge

Communication skills

Education

High School Diploma or GED

Job description

CHI Mercy Health in Oregon is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration. You will handle insurance verification, benefits review, and patient financial responsibility communication for varied payers, supporting high-volume periods with flexibility and teamwork.

The role requires solid patient access experience and accountability to our mission and core values,