Senior Patient Access Specialist - Neurosurgery & Spine

Sanford; Sioux Falls (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

Sanford Health is seeking a Senior Patient Access Representative in Sioux Falls to act as a liaison among patients, families, physicians, and support staff. You will review procedure orders, schedule services, manage resources, and coordinate front-desk registration while maintaining patient confidentiality.

The role requires knowledge of medical terminology, solid customer service skills, and the ability to work both independently and as part of a team.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• Previous medical office experience preferred.
• Prior EMR experience is preferred.
• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Collaborates with multi-disciplinary team to ensure patient services are scheduled.
• Review procedure/surgery orders and coordinate resources to perform procedures with appropriate scheduling.
• Serve as liaison between provider and supporting staff.
• Manage provider schedules and front desk registration tasks as needed.
• May train and mentor new employees and act as an EMR super user.

Education

High school diploma or equivalent

Post-secondary education helpful

Customer service experience

Medical terminology knowledge

Tools

EMR systems

Job description

Sanford Health is seeking a Senior Patient Access Representative in Sioux Falls to act as a liaison among patients, families, physicians, and support staff. You will review procedure orders, schedule services, manage resources, and coordinate front-desk registration while maintaining patient confidentiality.

The role requires knowledge of medical terminology, solid customer service skills, and the ability to work both independently and as part of a team.