Patient Access Representative - Surgical Associates - 40hrs/week

Sanford; Sioux Falls (SD); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health is seeking a Patient Access Representative for the Sanford Surgical Associates Clinic in Sioux Falls. You will be the first point of contact, greeting patients, registering demographics, scheduling visits, and handling phone communications to ensure a smooth patient journey.

Working hours are Monday–Thursday 8:00 AM–5:00 PM and Friday 8:00 AM–3:00 PM with a 40-hour work week. A high school diploma and customer service experience are preferred, with medical terminology helpful.

Formación

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsabilidades

• REGISTRATION: Greet patients, verify demographics, create/routing documents and signatures.
• SCHEDULING: Coordinate appointments with nursing team, obtain referrals, arrange interpreter services, manage recalls and waitlists.
• ADDITIONAL DUTIES: Organize charts, coordinate provider documents, assist with patient financial arrangements, telemedicine coordination.

Conocimientos

Customer service

Medical terminology

Educación

High school diploma or equivalent

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Sanford Surgical Associates Clinic is located in the Surgical Towers on the Sanford campus. This is a complex clinic that provides care for a wide range of general surgical cases, in addition to supporting the Bariatric Program.

As a Patient Access Representative, you will play a key role in the patient journey by helping patients gain access to care. This is a front-facing position that involves both in-person patient registration and scheduling, as well as handling phone communications.

Hours:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 3:00 PM

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].