Senior Patient Access & Scheduling Specialist - OBGYN

Inova Health; Fairfax (VA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loans assistance up to $10,000

Mental health support (sessions)

Job summary

Inova Health is seeking a dedicated Patient Access Specialist Sr for the OBGYN team in Fairfax. This full-time day-shift role supports patient intake, documentation, financial counseling, and complex insurance coordination while upholding HIPAA and safety standards.

The position emphasizes auditing records, training peers, and handling patient communications, with a focus on accuracy and patient advocacy in a fast-paced environment.

Qualifications

• Education: High School diploma or equivalent
• Experience: 2 years of patient access experience

Responsibilities

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Education

High School diploma or equivalent

Job description

Inova Health is seeking a dedicated Patient Access Specialist Sr for the OBGYN team in Fairfax. This full-time day-shift role supports patient intake, documentation, financial counseling, and complex insurance coordination while upholding HIPAA and safety standards.

The position emphasizes auditing records, training peers, and handling patient communications, with a focus on accuracy and patient advocacy in a fast-paced environment.