Patient Access Specialist Primary Care

Inova Health; Fairfax (VA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with 5% company match

Education assistance up to 5,250 peryr

Student loan assistance up to 10,000

Mental health support for employees

Job summary

Inova Health is seeking a dedicated Patient Access Specialist for the Inova Primary Care – Fair Oaks team. This full-time role (Monday–Friday, 8:00am–5:00pm) focuses on patient intake, insurance verification, and financial counseling to support a seamless patient experience.

Join a nationally recognized health system committed to safety, quality, and service excellence, with strong benefits and professional growth opportunities.

Qualifications

• High School or GED is required.
• At least 1 year of patient access experience.

Responsibilities

• Admit and schedule patients, verify insurance, and provide financial counseling.
• Manage patient intake, registration, and document validation.
• Coordinate with departments and track referrals and scheduling.

Education

High School or GED

Job description

Inova Primary Care - Fair Oaks is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, day shift, 8:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors,confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigatesmultiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifiescontract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, andsupports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assistswith release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.

Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience