Patient Access Specialist - Primary Care

Inova Health; Leesburg (VA); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Student loan assistance

Mental health support

Retirement match

Descripción de la vacante

Inova Primary Leesburg is seeking a dedicated Patient Access Specialist to join the team on a full-time basis, Monday through Friday, 8:00am–5:00pm. The role focuses on admitting and scheduling patients, performing insurance verifications and providing financial counseling to support patient access and throughput.

The department emphasizes Service Excellence as part of the Inova Health System standards, with opportunities for growth and contributing to high patient experience.

Formación

• Education: High School or GED.
• Experience: 1 year of patient access experience.

Responsabilidades

• Admit and schedule patients, verify insurance and provide financial counseling.
• Handle patient intake, registration and documentation with accurate indexing.
• Coordinate scheduling of specialty visits and transport when needed.
• Conduct insurance verifications and apply payer rules.
• Resolve patient inquiries and concerns and track follow-ups.

Educación

High School or GED

Descripción del empleo

Inova Primary Leesburg is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, office hours 8:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.

Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience