Patient Access Specialist

Inova Health; Fairfax (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Retirement matching

Tuition assistance

Student loan assistance

Mental health support

Job summary

Inova 360 Concierge Medicine - Fairfax is seeking a dedicated Patient Access Specialist for a full-time, Monday–Friday schedule from 8:30am to 5:00pm. You will admit and schedule patients, verify insurance, and provide financial counseling while upholding Inova Health System's Service Excellence standards.

Inova is a leading nonprofit health system in Northern Virginia, known for safety and quality. We offer competitive benefits, career growth, and a supportive team environment.

Qualifications

• High School or GED required.
• 1 year of patient access experience required.
• Ability to adhere to HIPAA and related privacy regulations.
• Strong communication and customer service skills.

Responsibilities

• Admit and schedule patients, verify insurance, and provide financial counseling.
• Interact with multiple departments and coordinate patient information.
• Perform insurance verifications and determine patient financial responsibilities.
• Ensure adherence to HIPAA and service excellence standards.
• Assist with documentation and scheduling for specialty visits as needed.

Skills

Patient access experience

Education

High School or GED

Job description

Job Description

Inova 360 Concierge Medicine - Fairfax is looking for a dedicated Patient Access Specialist to join the team. This is full-time, Monday-Friday, office hours 8:30am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Job Description

Inova 360 Concierge Medicine - Fairfax is looking for a dedicated Patient Access Specialist to join the team. This is full-time, Monday-Friday, office hours 8:30am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School or GED
• Experience: 1 year of patient access experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.