Patient Access Specialist - Primary Care

Inova Health; Chantilly (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

Wellness program

Employer retirement matching 5%

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions

Descripción de la vacante

Inova Primary Care Chantilly is seeking a dedicated Patient Access Specialist to join the team. This full-time role is Monday-Friday, 7:00am-5:00pm, at Inova Health System's care network.

You will admit/schedule patients, conduct insurance verifications and provide financial counseling while upholding Inova Health System's Service Excellence standards.

Inova is consistently recognized as a top employer in the DC metro area and nationwide, reflecting our commitment to patient experience and safety.

Formación

• Minimum of 1 year of patient access experience.

Responsabilidades

• Patient intake, registration & documentation management; handles complex cases, resolves errors, confirms authorizations and indexes documents.
• Administrative & technology operations across multiple systems; prepares schedules and tracks records.
• Case management tasks; coordinates documentation and follow-ups on case-related tasks.
• Financial counseling; assesses coverage and initiates financial assistance.
• Insurance & contract coordination; applies payer rules and resolves issues.
• Inquiries & patient concerns; resolves issues and tracks follow-ups.
• Kiosk: educates patients and tracks kiosk usage trends.
• Patient communication & advocacy; coordinates with departments and tailors messaging.
• Referrals: validates insurance and tracks status.
• Scheduling: schedules specialty visits and coordinates preparation.
• Transport: coordinates special needs transport.
• HIM coordination: resolves chart issues and assists with ROI.
• Utilization review coordination: provides documentation to UR teams.

Educación

High School diploma or GED

Descripción del empleo

Inova Primary Care Chantilly is looking for a dedicated Patient Access Specialist to join the team.

This position is full-time, Monday-Friday, office hours 7:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Can include other duties as assigned.

Minimum Qualifications

• Education: High School or GED
• Experience: 1 year of patient access experience