Senior Patient Access & Scheduling Expert

University Hospitals; Cleveland (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a Sr Patient Access Representative to be the first point of contact for patients and families. You will verify demographic, insurance and financial information, support patient scheduling, and help ensure a smooth patient experience while supporting the revenue cycle.

The role involves interacting with patients, healthcare providers and the care team, assisting with MyChart, and processing payments and documentation to maintain accurate

Qualifications

• Previous experience in a medical office or hospital setting preferred.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in data entry.

Responsibilities

• Check patients in and out for medical visits.
• Answer phone and address patient inquiries and scheduling.
• Assist patients with enrolling and using MyChart.
• Enter and verify patient demographic, insurance, and financial data for accurate registration.
• Relay information to care team and coordinate with staff.
• Contact insurance companies regarding coverage or prior approvals as needed.
• Process patient payments for copays, coinsurance, deductibles, and balances.
• Assist with paperwork and forms as required.
• Work with EPIC workqueues and inbasket messages.
• Schedule referrals and follow-up visits.
• Scan documents into EPIC accurately and timely.
• Participate in PAR training and onboarding.
• May create the patient access staff schedule.
• May cross-train as Provider Administrative Assistant (MSO).
• May schedule advanced surgical procedures and prior authorizations (MSO).
• Inventory and order office supplies regularly.
• Analyze department metrics and develop action plans.

Skills

EPIC knowledge

Customer service

Data entry

Scheduling

Tools

EPIC

Job description

University Hospitals in Cleveland, OH is seeking a Sr Patient Access Representative to be the first point of contact for patients and families. You will verify demographic, insurance and financial information, support patient scheduling, and help ensure a smooth patient experience while supporting the revenue cycle.

The role involves interacting with patients, healthcare providers and the care team, assisting with MyChart, and processing payments and documentation to maintain accurate