Senior Patient Access & Revenue Liaison

Emerus Holdings, Inc.; Keller (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Patient Access Liaison to support patient tracking, billing and revenue cycle activities.

You will verify demographics, validate insurance information and secure out-of-pocket responsibilities to maximize hospital reimbursement. The role requires prior registration/insurance verification experience in health care, strong customer service skills, and proficiency with MS Office.

Qualifications

• High School Diploma or GED, required.
• 3 years patient registration and insurance verification experience in a health care setting, required.
• Emergency Department experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log
• Distribute mail appropriately
• Assist with compiling, analyzing, and reporting data for Patient Access quality measures
• Ensure QA on patient registrations, admissions and transfers
• Ensure QA of site-specific medical records storage and upkeep
• Assist in ordering office supplies, dietary and employee snacks where applicable
• Assist with management of worklists/workqueues within the patient accounting system
• Serve as first line of contact for PAS when on duty
• Assist with training of new employees in all aspects of their assigned job
• Work alongside Patient Access team members to ensure processes and policies are being followed

Skills

Customer service

MS Office

Medical terminology

Insurance verification

Communication

English fluency

Education

High School Diploma or GED

Job description

Emerus Holdings, Inc. is seeking a Patient Access Liaison to support patient tracking, billing and revenue cycle activities.

You will verify demographics, validate insurance information and secure out-of-pocket responsibilities to maximize hospital reimbursement. The role requires prior registration/insurance verification experience in health care, strong customer service skills, and proficiency with MS Office.