Senior Patient Access Operations Lead

10100 Children's Hospital; Washington (District of Columbia); On-site; USD 38,000 - 64,000; Full time

Job summary

Children’s National in Washington, DC is seeking a Patient Access Operations Supervisor to coordinate the business and administrative operations of the 24/7 Patient Access Department across SZ Campus, United Medical Center and off-site locations. The role includes supervising, training, and evaluating staff, managing admissions, ED, lab and radiology registrations, and financial clearance.

The ideal candidate has an associate degree in business or healthcare, 4+ years relevant experience (or 7+

Qualifications

• Minimum Education Associate's Degree Business Administration or health care preferred (Required)
• Bachelor's Degree (Preferred)
• Minimum Work Experience 4 years Related and progressive experience (Required)
• 7 years Without degree; related and progressive experience, preferably in healthcare field (Required)
• 1 year Supervisory or leadership experience in healthcare operations (Required)
• Required Skills/Knowledge Computer literacy
• Demonstrated problem solving, root‑cause analysis, and critical thinking skills
• High energy, self starter with the ability to work independently
• Ability to set and accomplish goals and project deadlines timely
• Ability to handle the public and hospital staff professionally in all encounters
• Ability to type 35-40 WPM. Must be able to successfully pass typing and Microsoft proficiency assessment.
• Knowledge of insurances, medical terminology, and CPT‑4/ICD‑10 coding required.
• CHAA Certification within first year of hire

Responsibilities

• Staff Development: supervise, train, mentor and develop all Patient Access staff; conduct evaluations; establish schedules; ensure coverage; develop float pool; rotate call weekends/holidays.
• Quality Control: run and analyze standard reports; supervise registration quality; maintain billing system; review monthly reports; work at multiple sites; verify insurance eligibility and coverage; enter charges and codes; manage work lists.
• Coordinate: communicate with CNMC departments (HR, IT, Purchasing, Engineering); provide general office support; respond to inquiries and complaints.
• Administrative Assistant: payroll, time records, petty cash; monitor office supply orders; create reports; attend staff meetings.
• Safety: promote safe behavior; ensure accurate info for decision-making; clear communication; promote safety for patients, families, staff.

Skills

Computer literacy

Problem solving

Critical thinking

Typing proficiency

Self-motivation

Education

Associate's Degree in Business Administration or health care

Bachelor's Degree

Tools

Microsoft Office

Job description

Children’s National in Washington, DC is seeking a Patient Access Operations Supervisor to coordinate the business and administrative operations of the 24/7 Patient Access Department across SZ Campus, United Medical Center and off-site locations. The role includes supervising, training, and evaluating staff, managing admissions, ED, lab and radiology registrations, and financial clearance.

The ideal candidate has an associate degree in business or healthcare, 4+ years relevant experience (or 7+