Senior Patient Access Design Lead (Remote)

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

UPMC is seeking a Senior Access Design Specialist for remote work to optimize patient access through thoughtful workflow design and system configuration support. You will partner with operational, clinical, and technical teams to translate goals into scalable access solutions and improve scheduling and referral workflows.

The role emphasizes collaboration, documentation, and strategic consultation to advance access performance and patient experience across ambulatory services.

Qualifications

• Strong communicator and critical thinker who enjoys solving problems.

Responsibilities

• Design, optimize, and maintain patient access workflows to improve scheduling and referral efficiency.
• Translate operational and clinical requirements into usable access designs, including templates and scheduling logic.
• Create and maintain documentation for workflow designs, build standards, and decision rationale.
• Serve as a consultative partner to operational and clinical leaders to identify improvements and scalable solutions.
• Bridge communication between technical teams and operational stakeholders to ensure desired outcomes.
• Collaborate with application teams, operations leaders, and clinical partners on access initiatives and system enhancements.
• Review workflow performance and stakeholder feedback to drive continuous improvement in patient access processes.

Skills

Strong communication

Critical thinking

Problem solving

Cross-functional collaboration

Job description

UPMC is seeking a Senior Access Design Specialist for remote work to optimize patient access through thoughtful workflow design and system configuration support. You will partner with operational, clinical, and technical teams to translate goals into scalable access solutions and improve scheduling and referral workflows.

The role emphasizes collaboration, documentation, and strategic consultation to advance access performance and patient experience across ambulatory services.