Remote Patient Access Specialist II, Practice Ops

University-of-Maryland-Faculty-Physicians; Baltimore (MD); Remote; USD 26,000 - 40,000; Full time

Job summary

University of Maryland Faculty Physician’s Inc. is seeking a Patient Access Specialist II to support practice operations in a remote capacity.

The role focuses on responding to appointment requests via phone, email, and portals, coordinating scheduling for exams, and ensuring efficient patient access workflows. Ideal candidates bring 2+ years in customer service or patient access, strong communication, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED preferred.
• Minimum 2 years of customer service or patient access experience; healthcare setting preferred.
• Entry level computer skills as required by department.
• Ability to handle complex customer interactions and resolve concerns independently.
• Excellent verbal and written communication skills.
• Empathy, professionalism, patience, and active listening.
• Ability to manage competing priorities with accuracy and service excellence.
• Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes.

Responsibilities

• Responds to high volumes of appointment requests via calls, emails, and messages for scheduling medical exams and tests.
• Assist with demographic collection and insurance registration as part of scheduling workflow.

Skills

Customer service

Healthcare administration

Multitasking

Communication

Empathy

Problem solving

Computer skills

Insurance verification

Education

High school diploma or GED

Job description

University of Maryland Faculty Physician’s Inc. is seeking a Patient Access Specialist II to support practice operations in a remote capacity.

The role focuses on responding to appointment requests via phone, email, and portals, coordinating scheduling for exams, and ensuring efficient patient access workflows. Ideal candidates bring 2+ years in customer service or patient access, strong communication, empathy, and the ability to manage multiple priorities in a fast-paced healthcare environment.