Senior Patient Access & Care Coordinator

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine is seeking a qualified administrative supervisor to coordinate a clerical team and ensure smooth patient access and documentation. You will interpret policies, manage schedules, and support onboarding and training, while collaborating with leadership on operational improvements.

The role focuses on patient-facing support, accurate records, and efficient service delivery within a large academic health system. Hybrid work options may be available in coordination with departments.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 5 years of experience in a relevant role.

Responsibilities

• Coordinate daily supervision of clerical team and interpret policies and procedures.
• Maintain work schedules and review timesheets; assist with performance evaluations.
• Provide in-service training and onboarding for clerical staff.
• Collaborate with leadership to drive clinical operations and process improvements.
• Assist patients with support, guidance, and navigation of care resources.

Skills

Customer service

Team supervision

Policy interpretation

HIPAA compliance

Education

High School Diploma or GED

Job description

Michigan Medicine is seeking a qualified administrative supervisor to coordinate a clerical team and ensure smooth patient access and documentation. You will interpret policies, manage schedules, and support onboarding and training, while collaborating with leadership on operational improvements.

The role focuses on patient-facing support, accurate records, and efficient service delivery within a large academic health system. Hybrid work options may be available in coordination with departments.