Senior Patient Access Coordinator

Michigan Medicine; Saline (MI); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Retirement match

Job summary

Michigan Medicine Saline Health Center seeks an experienced front desk supervisor to provide clerical operational support, lead staff, manage check-in/check-out, and coordinate patient scheduling using Cadence and EPIC.

You will verify insurance and demographic data in real time, ensure HIPAA compliance, and maintain excellent patient relations in a fast-paced ambulatory setting, with hybrid work options.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 5 Years Of Experience in customer service within a medical environment.
• 1 or more years of administrative supervision experience in patient access.
• Strong medical terminology.
• Independent/self-directed work style.
• Ability to multi-task and work in a fast paced environment.
• Solid attendance record.
• Proficient with computers and ability to learn new programs.
• Demonstrated customer service and communication skills.
• Ability to perform at a high level within a team setting.
• Clear understanding of Michigan Medicine and UMMG policies and procedures.

Responsibilities

• Coordinate daily clerical supervision for a team and interpret policies and procedures.
• Maintain schedules, review timesheets, and assist with evaluations.
• Provide in-service training and onboarding for new clerical staff.
• Support leadership in clinical operation and process improvements.
• Assist patients with scheduling, check-in/check-out, and referrals.
• Communicate appointment changes and test results clearly to patients.
• Verify and update patient demographic information in real time.
• Assist providers with preparing patient files and arranging follow-up services.
• Handle cash/credit card payments and provide receipts.
• Collaborate with healthcare professionals to ensure smooth patient flow.

Skills

Customer Service

Medical Terminology

Communication Skills

Teamwork

Multi-tasking

Independence

Attendance

Computer Proficiency

Education

High School Diploma or GED

Tools

Cadence scheduling

EPIC

Job description

Michigan Medicine Saline Health Center seeks an experienced front desk supervisor to provide clerical operational support, lead staff, manage check-in/check-out, and coordinate patient scheduling using Cadence and EPIC.

You will verify insurance and demographic data in real time, ensure HIPAA compliance, and maintain excellent patient relations in a fast-paced ambulatory setting, with hybrid work options.