Ambulatory Patient Services Lead - Scheduling & Front Desk

University of Michigan; Saline (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement match 2:1

Job summary

University of Michigan is seeking a front desk operations lead at the Michigan Medicine Saline Health Center. The role includes supervising clerical staff, coordinating check-in/check-out, and managing patient scheduling and insurance verification in real time.

The position requires strong customer service, familiarity with Cadence/EPIC, and ability to work in a fast-paced ambulatory care environment with confidential information. Hybrid work options may be available.

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 5 years of experience.
• 5+ years of customer service experience within a medical environment.
• 1+ years of administrative supervision experience in patient access.
• Strong medical terminology; independent and self-directed work style.
• Ability to multi-task and work in a fast paced environment.

Responsibilities

• Coordinate daily clerical supervision for a front desk team, interpreting policies and procedures.
• Maintain work schedules, review timesheets, and assist with evaluations.
• Provide in-service training and onboarding for new staff.
• Support clinical operations and process improvement with leadership.
• Assist patients with scheduling, check-in/check-out, and referrals.
• Verify patient information including demographics, insurance, and provider data in real time.
• Deliver exceptional customer service and facilitate communication among patients and staff.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Cadence scheduling

EPIC

Microsoft Office

Job description

University of Michigan is seeking a front desk operations lead at the Michigan Medicine Saline Health Center. The role includes supervising clerical staff, coordinating check-in/check-out, and managing patient scheduling and insurance verification in real time.

The position requires strong customer service, familiarity with Cadence/EPIC, and ability to work in a fast-paced ambulatory care environment with confidential information. Hybrid work options may be available.