Senior Partner Tech Enablement Engineer

jobr.pro; Austin (TX); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Dialpad is seeking a Senior Partner Technical Engineer to own the technical enablement experience for our partner network. You will design hands‑on workshops, build lab environments, certify partners, and drive pipeline from trained partners between NA, EMEA, and ANZ.

This high‑visibility role blends technical depth with teaching, requiring travel ~50% and collaboration with Channel Sales, Channel SE, PSO, and Product teams.

Qualifications

• 5+ years in a technical pre‑sales, solutions engineering, partner enablement, or technical training role.

Responsibilities

• Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel‑driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject‑matter experts across all product families.
• Set up and maintain hands‑on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi‑annual recertification.
• Validate new product introductions (NPI) and coordinate content updates with SE teams.
• Instrument event‑to‑pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic‑certified partners by year‑end.

Skills

Technical pre-sales

Solutions engineering

Partner enablement

Technical training

Tools

Lab environments

Job description

Dialpad is seeking a Senior Partner Technical Engineer to own the technical enablement experience for our partner network. You will design hands‑on workshops, build lab environments, certify partners, and drive pipeline from trained partners between NA, EMEA, and ANZ.

This high‑visibility role blends technical depth with teaching, requiring travel ~50% and collaboration with Channel Sales, Channel SE, PSO, and Product teams.