Global AI Partner Enablement Engineer

United States Digital Space LLC; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

the company seeks a Partner Technical Engineer to own the technical enablement experience for the partner network. You’ll design and deliver hands-on workshops, build lab environments, certify partners on latest products, and drive the pipeline from trained partners.

This high-visibility role sits at the intersection of technical depth and teaching, collaborating with Channel Sales, Channel SE, PSO, and Product teams to translate roadmaps into partner-ready programs.

Qualifications

• 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Hands-on experience with UCaaS/CCaaS or cloud communications platforms is a must.
• Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification programs.
• Excellent project management skills to run multi-city event calendars.

Responsibilities

• Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel-driven attendance and registration.
• Lead the Lunch & Learn roadshow series across 18 NA cities.
• Develop comprehensive lab guides with subject-matter experts across all product families.
• Set up and maintain hands-on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo and keep certification material current with product releases.
• Deliver Capstone certification grading and validation across four CDP 2.0 tracks, plus recertification.
• Validate new product introductions and coordinate content updates with SE teams.
• Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event.
• Support goal of 100% Strategic Partner certification by end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Skills

Technical pre-sales

Solutions engineering

Partner enablement

Technical training

Tools

UCaaS

CCaaS

Cloud communications

Job description

the company seeks a Partner Technical Engineer to own the technical enablement experience for the partner network. You’ll design and deliver hands-on workshops, build lab environments, certify partners on latest products, and drive the pipeline from trained partners.

This high-visibility role sits at the intersection of technical depth and teaching, collaborating with Channel Sales, Channel SE, PSO, and Product teams to translate roadmaps into partner-ready programs.