Partner Technical Delivery Engineer: Channel Enablement

Dialpad Japan; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Dialpad in Austin, TX is seeking a Partner Technical Delivery Engineer to lead hands-on workshops and lab environments for our global partner network. You will design and deliver training programs, certify partners on CDP 2.0 tracks, and drive the pipeline from a trained partner base across NA, EMEA, and ANZ.

The role combines technical depth with teaching, requiring strong project management, executive communication, and travel ~50% to run multi-city events and labs.

Qualifications

• 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
• Proven ability to teach complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification.
• Excellent project management and multi-city event coordination.
• Strong executive presence and ability to present to partner leadership.
• Willingness to travel ~50% for in-person events across regions.

Responsibilities

• Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive partner attendance and registration.
• Lead the Lunch & Learn roadshow series across 18 NA cities.
• Develop comprehensive lab guides with SMEs for all product families.
• Set up and maintain hands-on lab environments used in live training.
• Create and maintain technical playbooks for each product family.
• Own LMS content within Docebo and keep materials current with product releases.
• Deliver capstone certification grading and bi-annual recertification.
• Validate new product introductions and coordinate content with SE teams.
• Measure ROI and training impact; report results to leadership.
• Support the goal of 100% Strategic Partner certification by Q2 FY27 and 50 Agentic-certified partners by year-end.

Skills

Technical pre-sales

Solutions engineering

Partner enablement

Technical training

Lab environments

Project management

Executive communication

Travel ~50%

Job description

Dialpad in Austin, TX is seeking a Partner Technical Delivery Engineer to lead hands-on workshops and lab environments for our global partner network. You will design and deliver training programs, certify partners on CDP 2.0 tracks, and drive the pipeline from a trained partner base across NA, EMEA, and ANZ.

The role combines technical depth with teaching, requiring strong project management, executive communication, and travel ~50% to run multi-city events and labs.