Senior Partner Tech Enablement Engineer

Dialpad; Denver (CO); On-site; USD 154,800 - 195,600; Full time

Job summary

Dialpad in Denver, CO is seeking a Senior Partner Technical Engineer to own the technical enablement for our partner network. You will design and deliver hands-on workshops, lab environments, and certifications across global product families.

You’ll translate product roadmaps into partner-ready training, manage multi-city events, and measure ROI and training impact to drive partner success. Travel up to 50% is expected.

Qualifications

• 5+ years in technical pre-sales, solutions engineering, partner enablement, or training.
• Hands-on experience with UCaaS/CCaaS or cloud communications platforms.
• Proven ability to teach complex technical concepts to mixed-skill audiences.
• Experience building and running lab environments for training or certification.
• Excellent project-management skills with multi-city event planning.
• Strong executive presence and communication for partner leadership presentations.
• Willingness to travel ~50% for in-person events across NA, EMEA, and ANZ.

Responsibilities

• Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
• Develop comprehensive lab guides with subject-matter experts across all product families.
• Set up and maintain hands-on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
• Validate new product introductions (NPI) and coordinate content updates with SE teams.
• Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
• Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Skills

Technical pre-sales

Solutions engineering

Partner enablement

Technical training

Lab environment design

Project management

Executive communication

Tools

Docebo

Job description

Dialpad in Denver, CO is seeking a Senior Partner Technical Engineer to own the technical enablement for our partner network. You will design and deliver hands-on workshops, lab environments, and certifications across global product families.

You’ll translate product roadmaps into partner-ready training, manage multi-city events, and measure ROI and training impact to drive partner success. Travel up to 50% is expected.