Partner Tech Delivery Lead for Agentic AI & Training

jobr.pro; Tempe (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Robust training program

Job summary

Dialpad, a leading AI-native business communications platform, is seeking a Senior Partner Technical Engineer to own the technical enablement experience for its partner network. Design and deliver hands-on workshops, build lab environments, certify partners, and drive pipeline from a trained partner base.

This high-visibility role collaborates with Channel Sales, SE, PSO, and Product teams to translate roadmaps into partner-ready programs including CDP 2.0 tracks and Agentic AI boot camps.

Qualifications

• 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
• Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms; product knowledge a plus.
• Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.

Responsibilities

• Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
• Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
• Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
• Lead the Lunch & Learn roadshow series across NA cities.
• Develop comprehensive lab guides with subject-matter experts across product families.
• Set up and maintain hands-on lab environments used in live training events.
• Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
• Own technical LMS content within Docebo, keeping certification material current with product releases.
• Deliver Capstone certification grading and validation across all CDP 2.0 tracks, plus bi-annual recertification.
• Validate new product introductions and coordinate content updates with SE teams.
• Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event.
• Support the goal of 100% Strategic Partner certification by end of Q2 FY27 and 50 Agentic-certified partners by year-end.

Skills

Technical pre-sales

Solutions engineering

Partner enablement

Technical training

Lab environments

Project management

Executive communication

Travel ~50%

Tools

Docebo LMS

Job description

Dialpad, a leading AI-native business communications platform, is seeking a Senior Partner Technical Engineer to own the technical enablement experience for its partner network. Design and deliver hands-on workshops, build lab environments, certify partners, and drive pipeline from a trained partner base.

This high-visibility role collaborates with Channel Sales, SE, PSO, and Product teams to translate roadmaps into partner-ready programs including CDP 2.0 tracks and Agentic AI boot camps.