Senior Partner Tech Architect, AI & Security Strategy

ServiceNow, Inc.; Austin (TX); Remote; USD 140,000 - 210,000; Full time

Job summary

ServiceNow, Inc. is seeking a senior technical strategist within Risk and Security practices to provide deep engagement with partners. You will collaborate with Partner Technology Architects and Partner Solution Engineers to accelerate activation, co-creation, and commercial success across the partner ecosystem.

The role requires 5+ years in partner/solution consulting, cloud-security expertise, and strong cross-team collaboration. Travel is expected as part of a global practice.

Qualifications

• 5+ years of Channel/partnerships Sales.
• 5+ years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
• 5+ ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• Travel, as required.

Responsibilities

• Co-create Practice-native architectures with partners — developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize.
• Build reusable Practice co-innovation assets — solution templates, industry-specific accelerators, demo environments and blueprints.
• Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW) — including net-new patterns and complex multi-product scenarios.
• Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
• Lead Practice technical workshops with partners and engage directly with Practice buyers (CAIO/CDO/CTO for AI; CXO/VP CX for CRM; CISO/CRO/CIO for G&S; CIO/VP IT Ops/CHRO for AW).
• Execute strategic proofs of concept demonstrating Practice business value.
• Guide partners on competitive positioning against alternative platforms.
• Present Practice architecture and industry-specific strategy to executive audiences.
• Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings that build lasting partner capability.
• Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation and industry patterns.
• Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways.
• Represent ServiceNow Practice innovation at industry events, conferences and forums; contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
• Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
• Connect Practice architecture to measurable business outcomes.
• Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.

Skills

Channel/partnerships sales

Pre-sales / Sales engineering

ServiceNow platform experience

Security or risk domain knowledge

Territory management

Job description

ServiceNow, Inc. is seeking a senior technical strategist within Risk and Security practices to provide deep engagement with partners. You will collaborate with Partner Technology Architects and Partner Solution Engineers to accelerate activation, co-creation, and commercial success across the partner ecosystem.

The role requires 5+ years in partner/solution consulting, cloud-security expertise, and strong cross-team collaboration. Travel is expected as part of a global practice.