Senior Partner Success Leader — Growth & Strategy

Clarus Technology; Massachusetts; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Wellness Day off

Paid time off

Commuter Benefits

Group Pet Insurance

On the job training

Job summary

Clarus Technology is seeking a Sr. Manager – Customer Success to own the success, performance, and evolution of a strategic partner success function. You will be accountable for partner adoption, retention, and growth across a portfolio, with the ability to influence cross-functional priorities.

This role may be remote or hybrid, with on-site options in major U.S. cities. Hybrid candidates may be based near Clarus on-site locations in New York, Chicago, or Boston, with some travel for team

Qualifications

• Advanced partner success or strategic account management experience in SaaS or technical environments.
• Ability to lead through ambiguity and influence outcomes without direct authority.
• Strong executive communication and stakeholder management skills.
• Familiarity with CRM systems and data-informed success planning.
• Experience coaching and developing teams in a customer-facing role.
• College degree or equivalent experience.

Responsibilities

• Lead strategic partner engagements across a portfolio of high-value partners with clear milestones and growth outcomes.
• Advise on Clarus technology use cases, integrations, and data-driven workflows.
• Manage portfolio health using CRM insights, partner feedback and performance data to identify risk and opportunities.
• Collaborate with Product, Engineering, Marketing and Sales to align priorities and go-to-market efforts.
• Develop and evolve the partner success operating model, playbooks and enablement assets.
• Coach and develop the Partner Success team and set performance expectations.
• Create executive-ready QBR materials and partner growth narratives with Marketing and Sales.
• Use AI tools and partner data to analyze trends and produce scalable enablement content.
• Communicate partner themes to senior stakeholders to improve partner experience and product readiness.

Skills

Partner success leadership

Executive communication

Cross-functional collaboration

CRM proficiency

Data-driven decision making

Education

Bachelor's degree or equivalent

Tools

CRM systems

Analytics platforms

Job description

Clarus Technology is seeking a Sr. Manager – Customer Success to own the success, performance, and evolution of a strategic partner success function. You will be accountable for partner adoption, retention, and growth across a portfolio, with the ability to influence cross-functional priorities.

This role may be remote or hybrid, with on-site options in major U.S. cities. Hybrid candidates may be based near Clarus on-site locations in New York, Chicago, or Boston, with some travel for team