Enterprise Growth Strategist, Customer Success

Clay; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

World-class coaching for creativity &

Coaching for leadership and management

Job summary

Clay is seeking a Growth Strategist for Strategic Customer Success to manage our largest enterprise accounts. You will drive revenue growth, retention, and expansion across a strategic portfolio, collaborating with Sales, Product, Engineering, and Marketing to align Clay’s roadmap with customer outcomes.

You’ll act as a trusted advisor to executives, shaping multi-year strategies and cross-functional initiatives to maximize value and renewal likelihood for top customers.

Qualifications

• 6+ years in customer-facing roles at a B2B SaaS company with executive-level accounts
• Proven track record of driving revenue growth, expansion, and retention
• Experience navigating executive/C-level relationships both with customers and internally
• Strong relationship-building and communication skills with senior stakeholders
• Systems-thinking mindset: able to identify bottlenecks and scale processes
• Technical aptitude and curiosity; able to connect product capabilities to business outcomes
• Familiarity with GTM space is a strong plus

Responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships.
• Drive expansion pipeline across accounts and identify new growth pathways.
• Develop multi-year account strategies and navigate complex org structures.
• Shape how top accounts use Clay to scale and achieve GTM goals.
• Partner with Sales, Product, Engineering, and Marketing to represent customer voice.
• Own forecasting, KPI tracking, and executive reporting on expansion and retention.

Skills

Executive relationship mgmt

Revenue growth

Strategic account management

Cross-functional collaboration

Communication skills

Systems thinking

Technical curiosity

GTM familiarity

Job description

Clay is seeking a Growth Strategist for Strategic Customer Success to manage our largest enterprise accounts. You will drive revenue growth, retention, and expansion across a strategic portfolio, collaborating with Sales, Product, Engineering, and Marketing to align Clay’s roadmap with customer outcomes.

You’ll act as a trusted advisor to executives, shaping multi-year strategies and cross-functional initiatives to maximize value and renewal likelihood for top customers.