Senior Customer Success Manager, AI SaaS for Audit

Clark; New York (NY); Presencial; USD 75 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited PTO

Wellhub Platinum membership

Comprehensive health, dental, and vis​

Free company dinner every day

Resumo da oferta

Clark is hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base in NYC.

You will partner with the Head of Customer Success, Audit Engineers, Product, and Sales to ensure customers adopt Clark successfully, realize value quickly, and expand their use of the platform in a fast-paced startup environment.

This role emphasizes high ownership, proactive risk management, and building scalable CS playbooks as the company scales.

Qualificações

• 3+ years in customer success, account management, implementation, or consulting.
• Experience in B2B SaaS or workflow-heavy environments.
• Strong communication and relationship-building skills.

Responsabilidades

• Own day-to-day relationships after onboarding.
• Track health, adoption, renewals, and expansion signals.
• Run regular check-ins and QBRs.
• Coordinate with Audit Engineers on workflows and feedback.
• Identify risks and escalate appropriately.
• Partner with Sales on expansion opportunities.
• Partner with Product on recurring customer needs.
• Maintain account documentation and visibility.
• Help build repeatable CS playbooks and processes.

Conhecimentos

Customer success

Account management

SaaS experience

Communication

Organization

Stakeholder management

Descrição da oferta de emprego

Clark is hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base in NYC.

You will partner with the Head of Customer Success, Audit Engineers, Product, and Sales to ensure customers adopt Clark successfully, realize value quickly, and expand their use of the platform in a fast-paced startup environment.

This role emphasizes high ownership, proactive risk management, and building scalable CS playbooks as the company scales.